North Coast Hydroponics
Your one-stop source for all Your Indoor Growing Equipment and Outdoor Gardening Supplies.
No Sales Tax outside of California or New York Quantity Discounts! Case Prices!
5% discount on orders over $999.   We look forward to doing business with You!

Store Policy
Mainland US Customers
Shipping will be provided by UPS Ground / Fed-Ex in most cases.
Expedited shipping Available call 1-707-869-2861
email Us at Info@NorthCoastHydroponics.com for rates.

Please note that UPS requires a physical address. So we cannot ship to PO BOX addresses. Please Contact Us to see if we can make a exception for You if You only have a P.O. Box to ship to
Canadian Customers - We will ship via UPS Standard and USPS, Call 1-707-869-2861or e-mail for rates.  Customer is responsible all taxes and brokerage fees

RISK OF LOSS
All items purchased from North Coast Hydroponics are made pursuant
to a shipment contract. This basically means that the risk of loss and title
for such items pass to you upon our delivery to the carrier.

Warranty Information.
Although we only sell top quality products you might develop a need for warranty work. All described warranties are provided through the manufacturer. For replacement or repair please contact us You may call 1-707-869-2861 or e-mail us at Info@NorthCoastHydroponics.com and
we will work with the manufacturer to quickly resolve the issue.

Customer Service
We communicate with users on a regular basis to provide requested
services and in regards to issues relating to their account we reply via email

Third Party Intermediaries
We use an outside shipping company to ship orders and/or some items may be shipped
from the manufacturer, and a credit card processing company to bill users for goods/services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes

Information Use

Cookies
We do not place any cookies on your computer.

Customer Support
We take pride in providing prompt, courteous customer support.

Customer Service
We communicate with users on a regular basis to provide requested services and in
regards to issues relating to their account we reply via email For all support questions
including Order Status, Technical Support Issues, Returns, Inquiries and all other support
needs E-Mail our Customer Support Team - Info@NorthCoastHydroponics.com You can
reach customer support by phone, at 1-707-869-2861 We will get back to you as quickly
as possible, usually the same or next day.

Links
This Web site contains links to other sites.
Please be aware that we are not responsible for the privacy practices of such other sites.
We encourage our users to be aware when they leave our site and to read the privacy
statements of each and every Web site that collects personally identifiable information.
This privacy statement applies solely to information collected by this Web site.

Security
This Web site takes every precaution to protect our users¿ information. When users submit sensitive information via the Web site, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked,
as opposed to un-locked, or open, when users are just ¿surfing¿. While we use SSL encryption
to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users¿ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what
they can do to ensure our users¿ information is protected. If users have any questions about the security at our Web site, users can send an email to Info@NorthCoastHydroponics.com

Supplementation of Information
In order for this Web site to properly fulfill its obligation to users it is necessary for
us to supplement the information we receive with information from 3rd party sources.

Address Verification
We use Paypal to verify a credit card user¿s address to reduce credit card fraud.

Correcting/Updating/Deleting/Deactivating Personal Information
If a user¿s personally identifiable information changes (such as zip code, phone, email
or postal address), or if a user no longer desires our service, we provide a way to correct,
update or delete/deactivate users¿ personally identifiable information.
This can be done by mailing our Customer Support at Info@NorthCoastHydroponics.com

Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy
statement, so our users are always aware of what information we collect, how we use it,
and under what circumstances, if any, we disclose it. We will use information in accordance
with the privacy policy under which the information was collected. If, however, we are going
to use users¿ personally identifiable information in a manner different from that stated at the time
of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication
with the site,or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner.In addition,if we make any material changes in our privacy practices that do not affect user information already stored in our database,we will post a prominent notice on our Web site notifying users of the change. In some cases where
we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Contact Information

North Coast Hydroponics 
Call Us 707.869.2861
Hours of Operation: 10 AM - 7 PM Mon-Fri, Sat-Sun 11-6 PST
Email: Info@NorthCoastHydroponics.com

North Coast Hydroponics
P.O Box 1352
Guerneville, Ca. 95446 

Non-USA Shipments
Packages delivered outside the USA may incur customs or import taxes. We have no control
over whether your country will charge customs or import taxes when the package reaches
your country.  We write on customs forms what is inside each package as well as the cost
of your order. The person who receives the order is responsible for paying all costs associated with moving their package through their country's customs or import tax system and we cannot make refunds to customers who do not receive shipments because they have declined to pay these costs.  We recommend that you contact your local customs or import office for further information on what these charges may be before you make an order.

DAMAGED SHIPMENTS
We take every precaution to safely pack all boxes for shipment. Due to possible rough handling
by carrier, all merchandise should be inspected upon receipt. If you believe the products inside are damaged, open the box while the delivery carrier is still there. If found damaged, reject the delivery. If you do not reject the box at delivery time you are responsible for filing a shipping
claim with the carrier for credit. We will not reship replacement items for carrier damage unless
you reject the package at the time of delivery.

REFUSED SHIPMENTS
DO NOT refuse shipments unless boxes show damage and you have verified the products inside are damaged. If you refuse shipment due to any reason other than box damage and the boxes are returned to us we will require repayment of the shipping from your order before we will reship.

RETURNS
We do not allow returns. For shipping damage see above section ¿Damaged Shipments¿.
For defective equipment see below section ¿Warranty Information¿.

BACKORDERS
We rarely are out of stock on an item but it does happen on occasion. In the event of a
backorder we will ship the items we have immediately. The out of stock items on your order
will be backordered and shipped as soon as we gain stock.

WARRANTY INFORMATION
Although we only sell top quality products you might develop a need for warranty work. For
items distributed by North Coast Hydroponics, contact us Info@NorthCoastHydroponics.com
to quickly resolve your problems. For items manufactured by other companies, all described warranties are expressed through the manufacturer. For replacement or repair please contact
the manufacturer. If you need a manufacturer¿s toll free number please contact us. North Coast Hydroponics or Affilated Companys assumes no responsibility or liability for the use of any product(s). By placing an order from our company you agree to these terms and conditions.

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